Below is a list of Frequently Asked Questions, if your question isn't asked here please contact us.

• General Questions

  General questions relating to energy efficiency schemes around Australia.

• • What is the Victorian Energy Efficiency Target Scheme? (VEET)

    The Victorian Energy Efficiency Target (VEET) scheme, which commenced on 1 January 2009, aims to encourage the uptake of energy efficient technology, initially in the residential sector. The VEET scheme plays an important role in achieving the Victorian government’s target of reducing greenhouse gas emissions from households by 10 per cent by 2010 and Victoria’s overall emissions to 60 per cent by 2050.

  • How does VEET Scheme work?

    The VEET scheme operates by imposing a legal liability on large electricity and gas retailers in Victoria (known as relevant entities) to contribute to energy efficiency measures by acquiring and surrendering Victorian energy efficiency certificates (VEECs). A penalty will be imposed on entities that fail to surrender sufficient VEECs to meet their liability.

  • What is the Energy Saver Incentive?

    Under the VEET scheme, accredited persons are eligible to create VEECs for prescribed activities undertaken at residential premises. Each VEEC created represents one tonne of carbon dioxide equivalent (CO2-e) abated by a prescribed activity.

  • What is a Victorian energy efficiency certificate? (VEEC)

    “Victorian energy efficiency certificates” or VEEC’s are electronic certificates created after energy saving activities are performed in your home.

    Each VEEC represents 1 tonne of carbon dioxide saved by a “prescribed activity” performed by an accredited person like Green Made Easy.

    Once VEEC’s are certified by the Essential Service Commission they may be traded and sold with energy retailer who are then required to surrender them to the Essential Service Commission of Victoria.

  • What is the Residential Energy Efficiency Target Scheme? (REES)

    The REES is a South Australian Government initiative aimed at reducing greenhouse gas emissions and encourage the efficient use of energy. Under the REES, energy retailers with 5,000 or more electricity or gas residential customers will be required to provide incentives for South Australian households to achieve greenhouse gas reductions and potentially lower their energy bills through reduced energy consumption.

• Products and Services

  Here you will find information on all products and services provided by Green Made Easy.

• • Can I choose the light globes you install?

    Yes - Green Made Easy have a variety of globes to suite your needs. Our fully trained installers will be able to help match the right light to the right room in your home.

  • What lighting products Green Made Easy Use?

    Green Made Easy uses energy efficient lighting from Mirabella. Mirabella is a 100% Australian owned family company that has been provide lighting solutions for over 50 years.

  • If I’m not happy with the lightglobes, will you come and replace them with my old globes?

    No, as part of the Energy Saver Incentive scheme we must decommission any old incandescent globes in order to comply with the Energy Saver Incentive regulations. Our fully trained installers will work with you to ensure the light globes we install are perfect for your households needs

  • Who does the installations?

    One of our fully trained Green Made Easy environmental service installers will visit and fit your new energy saving products. In order to qualify for the service, our Green Made Easy representative must complete the installation.

  • Do I have to change my energy provider?

    No you don’t, our Installers may however be able to provide you with information regarding cleaner energy options such as GreenPower.

  • Can you change halogen down lights?

    Not at the moment. The available technology is too expensive to provide free as part of this program, however we can give you free advice on new alternatives in the market pace.

  • I rent my home can I still use your service?

    Absolutely, as long as you are responsible for the energy accounts in your home you may take up a Green Made Easy product or service.

  • How does Green Made Easy provide services free of charge or heavily discounted?

    Green made Easy has arrangements with energy retailers to assist them in reducing the energy usage of their customers. For every activity that Green Made Easy undertakes in your home, a certificate or credit is created which represents the lifetime energy and carbon pollution saving. By assigning your rights to those certificates to Green Made Easy we are then able to sell these to energy retailers. The money we receive then goes to help us to fund and provide some services either for free of at a discounted price.

  • Why do I have to assign my rights to create certificates?

    In exchange for providing you with free or discounted products and services, we require you to assign your rights to create the certificates. Only accredited persons are able to create certificates but you are free to assign your rights to another provider or become accredited yourself. Green Made Easy is only able to provide you with products and services for free or at discounted prices if you agree to assign your rights to create certificates to us.

  • How can my friends and family participate?

    Green Made Easy is able to offer services to any eligible household across Victoria or South Australia and would be delighted to provide services to your friends and family. Just ask them to call 1300 658 069 and we will be happy to arrange an installation time.

  • Why can’t I install the products?

    Green Made Easy is obligated to ensure the products are installed in order to claim full credit. The best way to do that is to install them ourselves.

  • Why do you have to take away my old globes?

    As part of the scheme, Green Made Easy is required to remove the old globes from the premise and decommission them so they cannot be used again. This is important to ensure that the energy and carbon pollution saving from each activity is achieved and that the newly installer product remains in service for its full rated life.

• Customer Service, Feedback and Complaints

  Here you will find information on contacting Green Made Easy, how to us with provide feedback and what to do if you experience any difficulties with our service.

• • How do I get in touch with Green Made Easy and what times are you open?

    You can call our Customer Care Team between 10am and 8 pm Monday to Friday and Saturdays from 10am to 4 pm on:

    Phone 1300 658 069

    Email info@greenmadeeasy.com.au

    Post Green Made Easy Pty Ltd

    Level 3, 554 Church Street

    Richmond Vic 3121

    Our Customer Care team is available between 10am and 8 pm Monday to Friday and 10am to 4pm on Saturdays.

  • One of the products installed is faulty, what should I do?

    If you have any issues with the products or services provided by Green Made Easy or are not entirely satisfied with our service, please contact our Customer Care team on 1300 658 069 and we will be happy to organise a replacement to be sent out or for one of our installers to come around to your home for assistance.

  • How can I provide feedback to Green Made Easy

    At Green Made Easy, we are always looking for ways to improve our service to ensure we provide the best possible customer experience. If you have any feedback (good or bad) on the service you have received, please contact our customer care line.

  • How do I make a complaint in relation to the service I have received from Green Made Easy?

    Green Made Easy takes all complaints seriously and welcomes the opportunity from our customers to resolve any issues that you may have. If you have any feedback relating to service you have received or wish to make a formal complaint, please contact our Customer Care team who will be able to discuss any issues with you further.

  • How does Green Made Easy handle my personal information?

    At Green Made Easy, we respect your privacy and are committed to protecting it! We comply at all times with the National Privacy Principles which are outlined in the Privacy Act 1988. These principles are designed to protect your privacy. We also comply with all other related privacy laws and regulations including the Spam Act 2003 (which deals with restrictions on sending emails) and the Do Not Call Register Act 2006 (which deals with restrictions on making telephone calls). For more information on our Privacy Policy

  • Where are Green Made Easy’s call centers located?

    Green Made Easy uses the services of the SMART Group which is an Australian company providing a range of call centre, sales and marketing related services. All Green Made Easy call centers and services are based in Australia with our head office located in Richmond, Victoria.